Privacy Policy

We may collect personal information including your name, phone number, email address, billing address, delivery address, company name where relevant, order details, and communications you send to us.

We may also collect website usage information such as IP address, browser type, pages visited, referring website, and cookie or analytics data.

Payments are processed securely through our payment gateway provider. Melfoam Acoustics does not store your full credit card details on our servers.

We may use your information to process and fulfil your order, arrange delivery or pickup, provide customer support, respond to enquiries, manage returns or warranty issues, improve our website and services, and send you updates, promotions, or product information where permitted.

Our website may use cookies and analytics tools to improve website performance and understand user behaviour. You can adjust your browser settings to manage cookies if you prefer.

We do not sell or rent your personal information.

We may share your information with payment gateway providers, delivery and freight partners, website and hosting providers, analytics and marketing service providers, and professional advisers where required.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure servers, SSL encryption, and controlled system access.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at [email protected].